Archive for May, 2010

Insight from Facebook: Fans Intact

Friday, May 28th, 2010 by JSchwoeri

The insight reports Facebook provides to all businesses with pages continue to call users who “Like” the company “Fans”, despite the recent semantics change. But this is not an error – rather this can be taken as a signal that the language change does not mean any less commitment from users engaging with brand pages.  The ability to become a “fan”, a “liker” or a “follower” are all just terms for the same thing – a social connection that allows businesses to share information and consumers to engage with those businesses. Thus this change should benefit marketers, by lowering the barrier for consumers to join a page, but still ensuring the same level of engagement between businesses and consumers.

Facebook posited that it made the change to create a more lightweight form of commitment for consumer users, however page owners and administrators will see little difference. A memo from Facebook about the change stated: “The purpose of this change is to maintain Pages’ powerful communication channels while making it easier for users to connect with pages.”


So what has really changed? “Likers” still receive notifications in their newsfeed about the company. Brands still appear in individual users’ info tabs, indicating that the user “Likes” them. Pages still have lists of “People Who Like” them. The only real difference should be an increase in the volume of consumers connecting with businesses. Marketers and businesses can achieve more social connections because the act of “Liking” something is inherently more psychologically acceptable than “Becoming a Fan” of the same thing. The level of interaction businesses can have with their social connections is the same, but fewer individuals will be deterred by the intensity of having to declare themselves a “fan”.

So the next time you open your Facebook insight report, don’t be surprised that you still have fans – this is merely a manifestation of the insight that your social connections are still just that, and will continue to be valuable for building your brand.

Twitter wants to get paid, tells third-party ads “get out!”

Tuesday, May 25th, 2010 by JSchwoeri

Twitter announced via its blog yesterday that the company would eliminate third-party ads in user timelines. While the company will continue to have its own Promoted Tweets appear in user timelines, the new Terms of Service “will not allow any third party to inject paid tweets into a timeline on any service that leverages the Twitter API”.

Back in April, Twitter took an important step in monetizing its business model when it announced the launch of Promoted Tweets, which the company stated were developed to avoid the traditional web advertising model in order to maximize value for users. Promoted Tweets are organically created by a company such as Starbucks or Virgin, and then deployed on a larger scale by insertion into user timelines, but the company makes it clear that “Promoted Tweets must meet a higher bar—they must resonate with users”.

Twitter’s message is that the move to ban third-party advertising in user timelines is designed to promote and protect user value, but many will see the move as a way to create a barrier to new forms of monetization derived from Twitter. The company stated that Promoted Tweets are done in a manner that “preserves the integrity and relevance of the timeline” and that “third party ad networks are not necessarily looking to preserve the unique user experience Twitter has created”. However, it can also be seen that the company is not thrilled about sharing this new revenue stream with other companies: “We don’t believe we always need to participate in the myriad ways in which other companies monetize the network”.

Consumers will likely benefit from this decision, largely because multi-party ads in user timelines could create confusion, especially if no thought is given to targeting content to specific segments of users. The decision to ban third party paid tweets means limiting the annoyance of customers – having only one company engaged in paid tweets should result in a decreased volume of ads in timelines. In addition, Promoted Tweets are clearly labeled as such, which should reduce the confusion of users about why these appear in their timeline.

Twitter has made comments indicating that the company wants Promoted Tweets to resonate with users, “if users don’t interact with a Promoted Tweet to allow us to know that the Promoted Tweet is resonating with them, such as replying to it, favoriting it, or Retweeting it, the Promoted Tweet will disappear”. Rather than measuring if the broad spectrum of users interact with a Promoted Tweet, Twitter should start to measure which segments are most likely to interact with each Promoted Tweet, and use this information moving forward to increase the effectiveness of the Promoted Tweet mechanism. Beyond improving returns for customers, measuring the interaction with Promoted Tweets by segment should also improve the user experience by making the Promoted Tweets seem more useful and less of an annoyance.

If Twitter is not careful to tailor its Promoted Tweets so that they resonate with specific segments or specific users, the usefulness will diminish. Users could be deterred from reading their timeline feeds, or at least become numb to the ads, resulting in wasted investment for Twitter’s advertising clients. If the company carefully targets its Promoted Tweets, either internally, or by allowing users to filter the Promoted Tweets they see in their timeline, the company has a chance to create value for both advertising partners and consumers.

In the end, the decision to ban third party ads will likely benefit users at the detriment of developers. Mashable.com suggests that limiting ads in timelines will be a welcome change for users confused by this new development, but will of course mean that in-stream advertising companies like Adly and Magpie, as well as their clients will have to abandon projects. The fact that ads in timelines will remain, but will be limited to those chosen by Twitter shows that the company’s primary motivation is to keep others from edging in on its revenue territory.

Overdrive Interactive Releases Social Media Marketing Guide: “100 Ways to Make Friends”

Monday, May 17th, 2010 by admin

Digital marketing agency provides marketers with checklist for increasing their friend, fan and follower base on social networking sites.

This is an image of the Social Media Marketing Guide: 100 Ways to Make Friends. The guide will help marketers increase their social connections on social networking sites.Overdrive Interactive, an award-winning digital marketing agency specializing in social media marketing, has created a list of 100 different tactics that marketers can use to build social connections.  A social connection is a fan, like, follower, friend, or subscriber on social networks such as Facebook, MySpace, YouTube, Twitter and others. 

The new guide, “Social Media Marketing: 100 Ways to Make Friends” is available for free at OverdriveInteractive.com/100ways or by contacting the agency.

This guide has been developed to help marketers build their company’s base of consumer connections on Facebook, Twitter and other social platforms.  The tactics listed range from those that are simple and free, to those utilizing paid media, as well as a few that will certainly push the envelope.  Marketers can use the document as a checklist to make sure they are doing everything possible to build their company’s network of social media connections. 

Overdrive Interactive CEO Harry Gold said about the guide, “A big part of social media marketing is creating lasting connections with consumers in the places where they choose to connect with brands and people they value.  So we created this guide to help marketers integrate social friend acquisition into all their marketing and advertising programs.”   He added, “Once this is done, the key thing is to engage with those customers and prospects you have connections with by providing them with content that they actually care about, and that’s where we come in”

Overdrive’s SVP and Director of Client Services Ty Velde said, “Every company that has engaged in social media marking is trying to grow a larger social community of brand and product enthusiasts to share their message with.” He added, “This is because as your network of social connections grows, it gets easier to spark high levels of positive chatter and brand advocacy, as well as measurable social media marketing ROI.”  This is an image from the Social Media Guide: 100 Ways to Make Friends. It shows the various ways in which companies and brands are asking you to connect with them on social media sites.  

“100 Ways to Make Friends” is another example of how Overdrive Interactive is demystifying social media marketing and bringing effective, measurable and easy to understand social media marketing strategies and tactics to the marketplace.

CONNECT WITH OVERDRIVE:
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ABOUT OVERDRIVE INTERACTIVE
Overdrive Interactive is a full-service digital marketing agency based in Boston, MA that helps clients grow their business with engaging, integrated and measurable social media marketing, search engine marketing and online media campaigns and services.  The agency specializes in creating genuine consumer connections that help companies build their brands, generate leads and drive revenue. Overdrive Interactive serves organizations that are seeking a high level of accountability from their agencies with proprietary social media tracking and dashboard technologies that allow companies to track actual leads, revenue and ROI from their social programs.  For more information, please visit http://www.overdriveinteractive.com/ or call 617-254-5000.