Archive for October, 2010

The New MySpace: The Good, The Bad, and The Ugly

Friday, October 29th, 2010 by Joe Webster

If MySpace were a worn, rusted, and underperforming engine, it just received a long overdue tune-up. Wednesday marked the introduction of a completely redesigned user experience that represents the company’s most recent and drastic attempt to revitalize the ailing social networking site. Rollouts began two days ago and will continue into November. With a new design and strategy, MySpace shows glimmers of hope, but with only 61 Million users (and plummeting), are these improvements too little too late? Here’s the good, the bad, and the ugly of MySpace’s current circumstances:

THE GOOD

Redefined Focus - MySpace has dumped its original goal of providing “a place for friends,” in favor of the more refined goal of becoming “the leading entertainment destination that is socially powered by the passions of fans and curators.” By redefining its focus, MySpace has strategically abandoned it’s once size fits all mentality for a more targeted approach. Rather than attempting to provide something for everyone, the company can now throw everything it’s got at the 13 to 35-year-old demographic. Not to mention, by doing so, MySpace differentiates itself from other social networks, especially the big man on campus, Facebook.

New Design - If the old MySpace were a Ford Pinto, the new site is an Audi R8. It’s clean, modern, and hip. The novel design makes use of a modular/block format that reduces clutter and results in pleasing aesthetics. The visual overhaul is long overdue and greatly improves on previous iterations.

Unique Features – Topic and Celebrity Hub Pages are two fresh features that reinforce the site’s new focus on entertainment. Topic Pages help collect and display entertainment information around specific topics. For example, imagine several news feeds dedicated to your favorite shows. Dancing with the Stars, anyone? In addition, Celebrity Hub Pages are a great way to stay up to date with all your favorite celebrities.

THE BAD

New Design - While the new design may be a welcome change for some, it may become overwhelming for others. In the past, even some of the most subtle Facebook design changes have enraged users. MySpace’s redesign is about as subtle as a sledgehammer… It will be interesting to see how users respond.

Competition - While MySpace stewed in stagnation the past few years, the social networking landscape grew fierce. Facebook, with over 500 million users, has claimed the title of King of the Hill. While on the other hand, Twitter with over 190 million users, recently surpassed MySpace in monthly traffic. While MySpace slumbered, its rivals benefited. Nowadays, many online users’ demands are met by either Facebook or Twitter. Will internet users find additional value in MySpace?

Stigma - One of MySpace’s biggest challenges will be shedding its unfavorable stigma. This infographic says it best: For those that use MySpace it “destroys any chance of credibility. You will be perceived as having the mindset of a middle schooler, and probably do.” This will be a tough perception to shake.

THE UGLY

Homepage - While visually appealing, the new homepage has a lot going on and comes off as a bit busy. An interesting choice of format considering the homepage makes the first impression with prospects.

MySpace Logo Video – The MySpace Logo Video is just plain weird. You lost me at the teal mustached monster…

MySpace is utterly and completely the underdog in this fight. The new design is much improved and the focus has been tweaked for the better, but at this point it may not even matter… Is there hope? We shall see. In the end, a tuned-up engine may breathe new life into a car, but it can only do so much when the body is in disrepair.

Is It Really Facebook vs. Google?

Thursday, October 28th, 2010 by Harry Gold

During speaking engagements, the same question always pops up: “Is Facebook a big threat to Google?” When that happens, I ask the crowd: “Everyone who goes to Facebook when they want to buy something or research something they want to buy – raise your hand.” Of course, nobody typically raises their hand. Then I ask, “Everyone who goes to Google when they want to buy something or research something they want to buy – raise your hand.” Of course, everyone raises their hand.

Then I flip the question and ask, “Everyone who goes to Google to see what your friends are doing – raise your hand.” And no one raises their hand. Then I ask, “Everyone who goes to Facebook to see what their friends are doing – raise your hand.” Once again, I get what you would expect, everyone raises their hand.

Core Products

So the point of this little survey is to show that the unique purposes and utilitarian values of Facebook and Google are very different. Google is about search – finding things you need from the entirety of the Web – right now. Facebook is about socializing – seeing what your friends are up to and letting them know what you are doing – right now.

Sure, there are elements where they overlap or have tried to step on each other’s toes. Google keeps trying to go social and has yet to be successful and Facebook does have a self-serve PPC product and is shoring up Bing a bit with some inside information to enhance its search algorithm. They also both have photo sharing (Picasa and Facebook’s photo tab), they do e-mail, and have a countless list of overlaps that all big sites and portals have. But does this make them mortal enemies in a race to obsolescence and death? Absolutely not. For the most part, they both take in huge amounts of money from very different buckets doing what each of them does best – socializing and search.

Washing Your Hair With Toothpaste

From a consumer point of view, people are generally oblivious to Facebook and Google’s battle for ad dollars and don’t care. What they care about is the value, utility, and experiences both sites provide. The two sites, and the services they provide, live quite harmoniously together in the online lives of consumers. Consumers have become very dedicated to both brands and their core products. So to the average consumer there is no battle, nor do I think they want one to occur. They like to search on Google (or other engines of choice) and they like to socialize on Facebook (or other platforms of choice).

So when average people ask “Is Facebook a threat to Google?” what they really mean is “Does Facebook pose a future threat to Google’s dominance in search?” To this, with a disclaimer that says surprising things always happen, I say no – not anytime in the future as I see it.

Despite what many think, either site changing their primary focus from their core products and what they do best would be unwise. Transforming Facebook into an actual search engine that lets you quickly and comprehensively scour the entire Web for everything from “Lady Gaga photos” to “Data Sheets on Open Source CMS Systems” would just not be in line with Facebook’s core business. Again, it would be a distraction from continuing to do what it does best.

So right now I see asking people to use Facebook for search or Google for socializing is similar to asking consumers to wash their hair with toothpaste. Sure, shampoo and toothpaste live in the same bathroom, but no consumers are asking anyone to put them in the same bottle!

The Real Competition: Silicon Valley vs. the World

Now, where Google and Facebook do compete is for display ad dollars. Google has the AdSense network and Facebook sells display on its site and I believe will eventually launch a killer ad network of its own. However, this simply puts them into the same race all media properties and companies are in – chasing media dollars. But again, consumers are primarily oblivious and unconcerned with this.

So while every week there is news fanning the flames and buzz around the feud between Facebook and Google, the reality is they will both continue to grow, thrive, and make huge amounts of money. The real deal is not Facebook vs. Google; it’s the Facebook/Google juggernaut vs. all other forms of media and media companies – especially when it comes to television branding dollars where the bulk of media dollars are spent.

So rather than squabble over the ad dollars that companies already spend online and search, which is growing on its own, looking closely at what both organizations are doing reveals a strategy that:

  • Solidifies their hold on their core products
  • Develops advertising products that target massive branding budgets

In effect, they are targeting the big branding budgets and the huge amounts of media dollars that get spent via Madison Avenue on television.

So again, it’s not Facebook vs. Google – it’s Silicon Valley media (Facebook/Google) vs. everyone else!

This article was originally published on ClickZ.

Top Goals of Social Media Marketers: The What and The Why.

Wednesday, October 20th, 2010 by Joe Webster

Of the following three goals: customer acquisition, brand awareness, and customer loyalty, which would you expect to be the most important among US social media marketers? If you guessed customer acquisition you’d be incorrect. Turns out it’s brand awareness, but why? Isn’t lead generation and customer acquisition the lifeblood of every company? Well, yes, but without skill and ingenuity creating a customer acquisition channel that utilizes social media can be challenging to pull off.

Not long ago, eMarketer published an article titled: “Social Media Working Better for Retention Than Acquisition” that highlighted the top goals of US social media marketers employed by large companies.  Drawing on data provided by a July 2010 Direct Marketing Association survey, eMarketer found brand awareness to be the most emphasized goal of social media efforts, followed by customer growth and loyalty. Additionally, eMarketer found customer acquisition to be the third in organizational goals driving social media marketing.

This ordering of goals makes perfect sense. Social media, i.e. Facebook Pages and Twitter accounts, has proven itself to be exceptionally good at creating low cost impressions and engagement. Thus it only makes sense that social media marketers have aligned their branding goals with social media’s strengths. But what is it about social media that enables it to excel at increasing brand awareness and improving brand reputation, but more difficult to acquire new customers? Let’s take a look at each of the three goals and find out why:

Brand Awareness - Brand awareness is all about getting the attention of your prospective customer. If a customer doesn’t know you exist, there’s no hope of that customer ever interacting with what you have to offer. Even so, a “like” spotted on a friend’s wall or a retweet in your timeline is all it takes for a brand, product, or service to be planted in a viewer’s subconscious. Social media excels at improving brand awareness mainly because of the sheer quantity of information that’s shared within (and between) Facebook and Twitter. Therefore, if a company develops a meaningful presence on Facebook and/or Twitter, their brand is that much more likely to be noticed by their target audience.

Customer Loyalty - A social media marketer can develop customer loyalty by providing a product or service that compels or encourages a customer to become a repeat buyer. Social media is great for this because Facebook pages and Twitter accounts can provide a continuous stream of content to its audience. If a brand can demonstrate a commitment to not only regularly providing valuable content, but also interacting with its fans, customers are likely to stick around. Do these two things and a brand will be well on its way to building a healthy relationship with its customers, as well as, maintaining a loyal following.

Customer Acquisition - Customer acquisition is about obtaining new customers. Plain and simple.  While Facebook and Twitter are great mediums to generate leads and gain new customers, it can be difficult. The reason being, that customers often seek Facebook pages and Twitter accounts to gain more knowledge about a particular brand, product or service, rather than to make a purchase. When a call to action is made within these realms, social media users may view it as out of place. This is the trickiest part about customer acquisition through social media. Yet, all is not lost. A creative approach with a large helping of ingenuity can make all the difference. For example, Overdrive Interactive’s Social Media Map has generated thousands of leads by distributing valuable content throughout the social media landscape and blogosphere.

It’s clear to see why social media marketers value brand awareness, customer loyalty, and lead generation goals as highly as they do. All three goals serve a particular purpose and are essential to any successful social media marketing effort. What’s important to remember, however, is that these objectives should not be viewed as incompatible with one another. Regardless of the importance a marketer may assign to any given goal, all three are not mutually exclusive. Rather, all three goals must be harmoniously blended to create a long term and successful marketing plan.