Archive for August, 2011

How the New Facebook Privacy and Tagging Settings Will Impact Brand Pages

Tuesday, August 30th, 2011 by admin

Last week, Facebook announced several new privacy and tagging changes that they were in the process of implementing.  These changes would help to answer the question that many users are consistently asking about their published content: “Who can see this?”  By incorporating inline setting controls throughout a user’s wall and info tab, a user can address this concern now with ease.

A small icon depicting the image of two heads now appears adjoined with the content displayed throughout your profile.  This icon represents a drop-down menu that allows a user to change the privacy settings for that particular piece of content.  From your favorite band listed within your info tab to your most recent mobile upload, this inline feature controls what shows up on your profile.

Inline controls for Facebook Privacy Settings

This drop-down menu currently lists four options: Public, Friends, Only Me and Custom.  With this update, the privacy setting categorization of “Everyone” has been changed to “Public.” Public indicates that anyone may see this content, but it will not be showed to literally everyone.  With time, the Friends Lists and Groups you currently belong to will additionally be options in this drop-down menu.  Similar to the way in which Google+ allows you to share with “circles,” Facebook plans to allow the user to easily select the exact audience the post is intended for.

Previously, when a friend tagged you in a photo it would immediately be featured in your profile.  With the recent tagging modification, you can choose to approve or reject photo tags before they are displayed.  The photos that have not been approved will be hidden in a “Pending Posts” tab to preview.  For Pages, this feature is significant because Admins can filter unwanted posts or spam from appearing on their wall.  Beyond rejecting a photo tag, the Admin can now also choose to request the photo be taken down or block the user who tagged them in the inappropriate photo.

Approving hidden posts on Facebook of tagged pictures

The aspect of these privacy changes that impacts Facebook Pages the most is that formerly you could only tag someone if you were friends with them, and you could only tag a Page if you had liked it.  Your company can now be tagged by anyone who wants to mention you but hasn’t taken the time to search for and “Like” the official page.  Additionally, when non-friends tags a page it will only appear if the post is approved – allowing for another level of filtering.

There have also been changes made to Facebook “Places.”  Places will now be referred to as “Locations.” Instead of “checking –in,” locations (business locations!) can be added to any posts from both a smartphone and a desktop computer.

Adding a place or location or business to Facebook

In conclusion, the latest setting updates will impact your brand’s Page because “fans” can now tag a business in status updates without officially “liking” it by either tagging the location or tagging the page.  Potential new customers are able to interact with a brand with ease, and more importantly it is easier for brands to respond to fans outside of just those who like your page or own a smartphone.

[Image Source: The Facebook Blog]

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3 Easy Ways to Increase Engagement on Twitter

Thursday, August 25th, 2011 by admin

Twitter is all about the conversation. The microblogging platform allows users to participate in ongoing discussions surrounding various topics of interest with the ability to respond in real-time. However, receiving engagement can often pose as a difficult task to master. Aside from the best times of the day and week to tweet, highlighted in The Science of Social Timing infographic, how else can you achieve higher engagement levels on Twitter?

Initiate the Conversation

Many times within Twitter, users are waiting for other users to make the first move. Although this does happen, you have a better chance of receiving engagement if you first find users and reach out to them. Ask them a question. Share a statistic with them. Respond to their questions. All of these are great ways to show your interest in building a conversation, and can benefit you in the long-run.

Leave Room For Responses

We know it takes some practice and skill to write content in 140 characters. However, using up all of those characters pretty much guarantees no one will retweet you – better yet, reply. Try and give users some room for their responses, opinions or rebuttals by leaving 20 characters in your initial tweet. This will allow for users to not only reply to your content, but even retweet you so your message gets shared with their social connections as well.

Mix Up Your Tweets

No one enjoys the same exact thing every single day, and the same things applies in social media. Try and add some variety to your tweets by mixing them up a little bit. If you are always tweeting statistics or data, consider asking your followers a question; if you generally stick to standard text-only tweets, consider uploading a photo, infographic or video; want to show your support of another user even though it’s not Friday? Go ahead and do it!

Social media continues to prove to us that the industry is constantly changing – and at a rapid pace. As these platforms become further developed, switching up your routine or strategy can only benefit you in the end. Do you have any other tips that have helped increase your engagement levels on Twitter? If so, please share them in the comment box below.

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