Archive for the ‘Social Media’ Category

Social Success via Search

Tuesday, May 21st, 2013 by Harry Gold

I have often said two things when it comes to social:

  1. You don’t need a million fans.
  2. Success in social is often realized through search.

The reality is that these statements are linked. Let’s face it; most organizations will never have a million Facebook fans or Twitter followers. So what does that mean? Does it mean that an organization can never leverage social in a way that yields a genuine ROI? Does it mean they have to settle on doing social because it’s “cool” or everyone says they have to? Of course not. It simply means that you have to leverage aspects of social that are less dependent on your fan and follower count.

One of the biggest things an organization can do is leverage social to propagate its materials throughout the web and add weight to them in organic search. These materials can include articles, white papers, infographics, images, coupons – basically any thought leadership or promotional content.

This leads to my second point that success in social is often realized through search. In many cases a share, retweet, repin, or other form of social distribution can be even more valuable than a like or follow. When you release content into the social space and encourage social sharing you can utilize the social community you do have to spark social/viral distribution. This then weaves your content into the fabric of the web and often does some very important things related to search:

  1. Blends your content (that should already be infused with targeted search terms) with comments and commentary and other possible search terms.
  2. Gets your content picked up by blogs, deal sites, forums, and other sites that may have their content indexed in Google and other engines in a more permanent way.
  3. Gets your content seen by people in the critical moments of active search when it actually pops in search results, creating benefits that last way beyond the flash in the pan you might get from the initial social post.

Search Engines Are Indexing Social Content

So, let’s start with what we know – Google, Bing, and the other engines are indexing social content and utilizing it to score pages and add content to actual results. How long they stick around in the index is not clear, but it can be quite a while.

Let’s look at some real-life instances of social content showing up in search.

Branded results in Google – for starters, just look at what comes up related to your brand. Just on the first page Google is showing our pages for LinkedIn, Pinterest, Facebook, SlideShare, and Twitter and on the left it is displaying our Google+ brand box.

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In Bing, once signed in, a search of Facebook posts and other branded content is being shown on the left. This is facilitated via a deal with Facebook that allows them to display search results yielded from your friends’ social posts.

bingbox

Also, all the engines are indexing social content – check it out!

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Finally, all this pickup and distribution of your content gets picked up in blogs and these blog posts get picked up in search. This is really the best thing that can happen.

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Apply SEO Tactics to Social

How do you infuse your social activities with SEO goodness? Check out my column “14 Ways to Link Social and SEO.”

Cartwheel – New app from Facebook and Target offers deals to help drive foot traffic to stores

Wednesday, May 8th, 2013 by David Gibson

Target Cartwheel Home Page

Launching this week is Cartwheel, a new deals program from Facebook and Target that will initially offer more than 700 deals that are redeemable only in Target stores.  And every time someone claims a deal an automatic Newsfeed post is generated unless the user has elected to turn off that option.

This sounds like an earlier Facebook program, Beacon, that generated so much user dislike that Facebook had to end the program almost before it began.  Both companies claim that Cartwheel is different because the user has the option to disable the Newsfeed post.  And, just for the record, purchases of some items like underwear and personal care products are automatically kept private.

But this is an interesting attempt at integrating the online world with brick and mortar locations.  Each user can add 10 deals from a variety of collections (groupings of offers themed around events or product categories), the deals are valid for a month, and can be used four times per transaction as well as multiple times throughout the month.  Users can also stack the deals with manufacturer’s coupons for increased savings. Cartwheel apps for IOS and Android are due out this summer but the main site was built using responsive design so it can be accessed from your mobile device now.

What are your thoughts?  Will this be another Beacon-like meltdown for Facebook or will savvy shoppers flock to the site?

4 Tips for Starting Your Social Media Strategy

Wednesday, March 27th, 2013 by Alex Flores

Businesses turn to social media to increase visibility, connect with customers, self-promote and stay relevant. The simple nature and accessibility to these networks make them available to any type of business. Social media is inexpensive, easy-to-use and is a great way to handle customer relations. But, is there a wrong way to do social media? Many businesses have taken the leap into social media, but most of them are not utilizing the networks to their fullest capabilities and are missing out on ways to target new customers. Below are some tips to keep in mind when developing a social media strategy.

1) Know your Network

The interactivity that is offered through Facebook is an extremely valuable asset to small businesses. The network offers many ways to interact with fans, but not all of them have the same effectiveness rate. According to Consumers, posts offering discounts are the most effective way to reach customers while advertisements and other paid means are near the bottom. Furthermore, Facebook fans are more likely to become customers than any other social network including Twitter, YouTube and LinkedIn. Placing Facebook at the top of your social media priorities is of the utmost importance.

2) Spend Smart

In order to achieve any sort of success in social media, money needs to be spent. Yes, most of the networks are free, but in order to deliver fresh content on a consistent basis, a business needs to have someone who is responsible for this task. An individual with a background in social media is important, but also a person who is competent in learning about the various businesses and industries that he or she will write for is imperative. An effective social media manager knows not only how to utilize social media but also how to market brands. The combination of these skills will produce the best results for any business. An expert with this particular set of skills is not going to come free, but the return on having someone of this caliber can be immense. If you are going to develop a social media strategy, you might as well have an expert who will produce results.

3) Be patient with ROI

One of the biggest mistakes businesses make in the early stages of their social media strategy is paying too much attention to the short term. A business may not see any sort of return on investment in the beginning stages of their campaign regarding basic audience engagement. Businesses that fail to realize this tend to focus less on their social media efforts, when in reality they need to be emphasizing it more. The building up of your social media status is crucial for creating an online community, fostering customer service and engaging your customers as well. At first it may be discouraging to not see any results, but with time the efforts will be rewarded.

4) Listen and Understand your business

The most important development stage of a social media strategy does not involve writing a post, tweeting, blogging or creating any content for that matter, but listening and understanding your given business in the social world. Reading and observing how your industry talks, interacts and engages with its audience is extremely important. A business does not want to jump into the conversation without any previous knowledge rather they should search for competitors and influencers who are talking about the given industry on various social networks. A business should approach the early stages of its social media strategy by finding the perfect combination of conformity and creativity.

Overall, a social media presence is important for any business. Boosting visibility, engaging customers and staying relevant are just some of the numerous benefits. Above are just a few tips to think about on how to get started.