Posts Tagged ‘Social Media Marketing’

Cartwheel – New app from Facebook and Target offers deals to help drive foot traffic to stores

Wednesday, May 8th, 2013 by David Gibson

Target Cartwheel Home Page

Launching this week is Cartwheel, a new deals program from Facebook and Target that will initially offer more than 700 deals that are redeemable only in Target stores.  And every time someone claims a deal an automatic Newsfeed post is generated unless the user has elected to turn off that option.

This sounds like an earlier Facebook program, Beacon, that generated so much user dislike that Facebook had to end the program almost before it began.  Both companies claim that Cartwheel is different because the user has the option to disable the Newsfeed post.  And, just for the record, purchases of some items like underwear and personal care products are automatically kept private.

But this is an interesting attempt at integrating the online world with brick and mortar locations.  Each user can add 10 deals from a variety of collections (groupings of offers themed around events or product categories), the deals are valid for a month, and can be used four times per transaction as well as multiple times throughout the month.  Users can also stack the deals with manufacturer’s coupons for increased savings. Cartwheel apps for IOS and Android are due out this summer but the main site was built using responsive design so it can be accessed from your mobile device now.

What are your thoughts?  Will this be another Beacon-like meltdown for Facebook or will savvy shoppers flock to the site?

Viral Spikes: The Power of the Share

Tuesday, March 26th, 2013 by Harry Gold

I’ve said in many columns that “you don’t need a million fans” and that most businesses will never have a million fans. Yet there are many companies, large and small, that have relatively small social communities (say just a few thousand fans and followers) and dedicated staff and agency relationships that do nothing but develop content and manage these communities.

Is this a waste of time? No! It’s not if you’re leveraging these small communities to act as social sparks to start the viral propagation of your content. It’s not a waste of time if you understand the power of the share! It’s not a waste if your mission is to create a viral spike!

You want ongoing dialogue and engagement with viral spikes!

A viral spike of course is when your content gets shared and your reach in social and on the web spikes. It’s when your content goes viral. And, people will share your content if (and this is a big if) you give them something worth sharing. That is the key: giving people things they will want to share. So rule number one: create content worth sharing! Give people facts, figures, memes, or photos that make them look smart or witty. (Want more on doing this? See my column “Socializing Thought Leadership.”)

So first let’s define sharing with some examples so we nail down exactly what you want people to do.

Social Sharing on Your Site

The first place you want to enable for sharing is on your site. Don’t hide the share; celebrate it! As I said, make it a big, noisy call-to-action positioned next to your content. (See example below.) Make it one click away. Don’t aggregate it under ShareThis or some other button. Scream it: the share is the action! Also, work it into your workflow. Did someone just buy something, download an infographic or white paper, watch a movie, or enter a contest? Did you ask them to share it at the end or as part of the transaction? Why not?

Do the share right and look what happens – your content ends up all over the web! This is the power of social and how you succeed without millions of fans and followers.

Sharing of Facebook Posts

We all know about getting comments on Facebook, right? But shares are way better than comments! Shares end up in people’s news feeds.

This is what pops when people hit the above share button.

Share content in the news feed and on a profile; that’s where you want it. Much better than a comment!

So, what is the effect of all these shares on Facebook? Viral spikes! See the Facebook Insights graph below showing a spike in Reach and Talking About This.

Retweets on Twitter

On Twitter the best thing that can happen (next to someone clicking on your link and converting into a customer of course) is for a user to retweet your content! (See below.)

Retweets create viral spikes on Twitter!

Now, how do you get them to share? Ask them to do it! Position share buttons as big, noisy calls-to-action. It is just as valid of an action as engagement or conversion. So ask yourself, how many marketing tactics and programs have I constructed around encouraging social shares? If the answer is none, well, you have some work to do.

Remember, the share is the action – so make it happen!

So your CEO wants to be on Twitter

Sunday, March 10th, 2013 by Ty Velde

Social CEO Risk and Reward
While social media has been a core part of the marketing landscape for several years now, one key group within Fortune 500 organizations that has been slow to adopt it is the C-Suite. While this group comprises the core of a company’s leadership, when it comes to social media many members have opted to sit on the sidelines rather than actively participate in the conversation.

Nowhere is this scenario better illustrated than in the use of Twitter among CEO’s of Fortune 500 brands. According to a study done by Brandfog.com, while 61% of Fortune 500 brands engage with customers via Twitter, less than 2.5% of all Fortune 500 CEO’s actively participate on the platform. Therefore, while it’s clear that Fortune 500 brands view Twitter as key to their marketing and communications strategies, it’s also clear that to-date it’s not been a priority for CEO’s to have a direct and active presence on the channel.

However, this is starting to change. While the numbers may still be small, more and more organizations are beginning to realize that the C-Suite, particularly CEOs, need to have a presence on Twitter. Whether it’s via customers, investors and/or partners, in todays connected and ever more transparent business environment, there is an expectation of being able to use social media to connect with an organization’s senior leadership. Therefore, it should not come as a surprise that many CEO’s are now realizing the power of social media and starting to wonder and ask how they should approach creating a presence on channels such as Twitter.

So, when it’s decided that your CEO wants to be on Twitter what should you do?

When viewed in the context of a Fortune 500 brand, the answer is not so easy. Yes, it’s easy to set-up a Twitter handle. Yes it’s easy to start tweeting. And yes, it’s very, very easy for a CEO to get into hot water very quickly if things are not thought through.

First off, it’s important to understand both the risks and rewards of your CEO having a presence on Twitter. While many reading this blog post may say that it’s a no-brainer for a CEO to have a Twitter presence, when you are a talking about the CEO of a Fortune 500 brand it’s a much larger decision. It’s important to understand the risks, as well as the rewards in terms of evaluating the opportunity and providing context for how to proceed with your CEO.

Risks

  • A CEO’s words have power
    • No matter what they may think about a topic, when the CEO chooses to tweet, it’s not just coming from “a person” but rather it’s coming from “the CEO”
  • A CEO’s Twitter presence is a direct extension of their personal, as well as your corporate, brand
    • Do not think that you can separate the two, as the general public will see them as intrinsically interlinked
  • They need to have a filter
    • Unlike the average person, a CEO does (or should) not have the luxuries of talking about personal politics or controversy. As tempting as it is, they need to sit on the sidelines
  • They’re exposed and open
    • Many CEO’s operate in a very insular world, where access is controlled
    • A CEO who decides to go on Twitter must be ready for the fact that they will see not only the good, but also have to address some negativity

Rewards

  • Increased transparency and connectivity
    • Twitter offers a window into who the CEO is and provides a means to directly connect with them
  • Twitter can be used by the CEO to publically motivate and inspire employees
    • Acknowledge key efforts
    • Recognize key accomplishments
    • Great source for showcasing employee recognition from top leadership
  • Unique opportunity to leverage relationships with key partners and suppliers
    • Twitter offers a way for your CEO to interact and connect with key individuals and customers
  • Enhance your customer experience efforts
    • According to Brandfog.com’s recent survey, 89.3% of respondents stated that CEOs who participate in social media can build better connections with customers
  • Be perceived as a first mover
    • As noted earlier less than 2.5% of Fortune 500 CEOs are on Twitter
  • Identify and stay abreast of trends, conversation and key influencers
    • This can be done by just following and monitoring key topics and/or hash tags
  • Raises company profile, builds trust and brand loyalty
    • People are able to see the CEO in a human, not just corporate, light
  • Great opportunity to share CSR initiatives
    • Way for CEO to talk about the company and its values without directly commenting on the direct business or the category
    • Aligns the CEO with the company’s social endeavors

Ultimately when it comes to social media and the C-Suite, it’s not a matter of “if” they will get involved, but rather “when”. While less than 2.5% of all Fortune 500 CEOs might only be on Twitter today, that number is only going to increase. The option of a CEO sitting on the sidelines and not having a presence is soon just not going to be an option. Customers will expect it. Employees will demand it.

However, before your CEO decides to jump into the mix, its important that you take the time to understand both the risks and rewards associated with their participation on the platform. Because, when it comes to Fortune 500 CEOs, we’re talking about some very, very high profile indivduals, so its imperative that you take a managed approach towards creating their social media presence, and with Twitter in particular. By taking the time to understand and evaluate the risks and rewards of your CEO being on Twitter you’ll enable them to avoid the pitfalls and leverage its benefifts. Most importantly, rather than just having a “CEO who is on Twitter” you’ll have leader who is prepared to leverage the platform, understands its value and is ready to transition from being just a CEO, to being a truly “Social CEO”.