Social Success via Search

May 21st, 2013 by Harry Gold

I have often said two things when it comes to social:

  1. You don’t need a million fans.
  2. Success in social is often realized through search.

The reality is that these statements are linked. Let’s face it; most organizations will never have a million Facebook fans or Twitter followers. So what does that mean? Does it mean that an organization can never leverage social in a way that yields a genuine ROI? Does it mean they have to settle on doing social because it’s “cool” or everyone says they have to? Of course not. It simply means that you have to leverage aspects of social that are less dependent on your fan and follower count.

One of the biggest things an organization can do is leverage social to propagate its materials throughout the web and add weight to them in organic search. These materials can include articles, white papers, infographics, images, coupons – basically any thought leadership or promotional content.

This leads to my second point that success in social is often realized through search. In many cases a share, retweet, repin, or other form of social distribution can be even more valuable than a like or follow. When you release content into the social space and encourage social sharing you can utilize the social community you do have to spark social/viral distribution. This then weaves your content into the fabric of the web and often does some very important things related to search:

  1. Blends your content (that should already be infused with targeted search terms) with comments and commentary and other possible search terms.
  2. Gets your content picked up by blogs, deal sites, forums, and other sites that may have their content indexed in Google and other engines in a more permanent way.
  3. Gets your content seen by people in the critical moments of active search when it actually pops in search results, creating benefits that last way beyond the flash in the pan you might get from the initial social post.

Search Engines Are Indexing Social Content

So, let’s start with what we know – Google, Bing, and the other engines are indexing social content and utilizing it to score pages and add content to actual results. How long they stick around in the index is not clear, but it can be quite a while.

Let’s look at some real-life instances of social content showing up in search.

Branded results in Google – for starters, just look at what comes up related to your brand. Just on the first page Google is showing our pages for LinkedIn, Pinterest, Facebook, SlideShare, and Twitter and on the left it is displaying our Google+ brand box.

gold-results

In Bing, once signed in, a search of Facebook posts and other branded content is being shown on the left. This is facilitated via a deal with Facebook that allows them to display search results yielded from your friends’ social posts.

bingbox

Also, all the engines are indexing social content – check it out!

fidelity-fbnew

fidelity-twitternew

Finally, all this pickup and distribution of your content gets picked up in blogs and these blog posts get picked up in search. This is really the best thing that can happen.

social-media-tools-map

Apply SEO Tactics to Social

How do you infuse your social activities with SEO goodness? Check out my column “14 Ways to Link Social and SEO.”

The Rush to Go Live With Mobile

May 21st, 2013 by lblock

Everyone is rushing into mobile, but is anyone doing it well?

According to the 2013 Mobile Sophistication and Strategy Study conducted by Kontagent, only 25 percent of mainstream companies using mobile have a well-defined strategy. Even more shocking, when Kontagent asked companies to rate the customer experience of their mobile programs, more than half rated them as either average or below average.

So why is everyone rushing into mobile if very few seem confident about what they are doing?

Check out my ClickZ article to read more.

Coke UK Personalizes Bottles with the “Share a Bottle” Campaign

May 9th, 2013 by Ryan Wilensky

You know that old keychain you have with your name on it?  You know the one I’m talking about, it’s the one that your parents bought from the tchotchke store when you were a kid that you’ve been holding onto all these years.  Well, Coke in the UK is taking this idea of personalization up a notch in the by offering personalized bottles and cans.  The products will feature 150 of the UK’s most popular names[1].   SoPersonalized Coke Bottles for all you Sophias, Emmas, Olivias, Aidans, Jacksons and Ethans: you’re in luck! (Top names from 2102 according to babycenter.com[2])  Sadly, there are those that may not be as lucky.  For instance, Jason Lee named his child “Pilot Inspector” and I suspect a branded can will not be available featuring said name.

For those folks whose names were not chosen, the company will also have cans available that read “Share a Coke with Friends” as well as a website where users can customize their own bottle and share it virtually.[3]

The campaign is quite intriguing from a branding perspective.  As one Coke spokesperson put it: “it’s quite unusual and arresting to see your name replace a brand as iconic as Coke.”  It certainly creates a buzz around the product and perhaps even makes a subconscious connection with the consumer that this drink is special because it is personalized especially for them.

However, from a Sales perspective, it seems they also run the risk of distributing a product that many people won’t purchase.   In the digital world, often times the more specific you can be to a user, the better, but does that same thinking hold up with a product?  Rather than drinking a generic Coke product, perhaps consumers will feel alienated when they cannot find the bottle or can that is specifically theirs.

One thing I would assume is that the average soft drink consumer will likely spend just that little bit more time in front of the cooler before choosing the soft drink.  And perhaps the next YouTube sensation will be hidden camera videos of people sifting through bottles upon bottles to find their very own personalized version that they can drink, enjoy and place the empty bottle right next to that old keychain they’d been holding onto.


[1] http://www.psfk.com/2013/05/share-a-coke-uk-campaign.html

[2] (http://www.babycenter.com/top-baby-names-2012)

[3] http://www.thegrocer.co.uk/fmcg/drinks/in-the-latest-coca-cola-promo-names-are-the-game/342741.article